Terms & Conditions

TERMS & CONDITIONS

The Contract shall exist between Daisy & Delilah Ltd T/A Cheltenham Upholstery and the client.
The contract will include those instructions written into the contract only.
‘We’ referred to in the contract is Daisy & Delilah Ltd T/A Cheltenham Upholstery.

Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed. Additional work, which may not be apparent when the estimate was provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery.
We (Daisy & Delilah Ltd T/A Cheltenham Upholstery) endeavour to deliver items forming part of this contract at the specified time, our obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. I will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.
All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire)(Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
With regard to the client’s own material: When a client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety (as described in clause 4).
We will do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take responsibility for materials which are supplied by ourselves ONLY; covering fabric supplied by the client is at their own risk. Shortage of covering fabric supplied by the client is the client’s responsibility and not ours.
Printed and woven fabrics: Where printed and woven fabrics will not pattern match accurately we will inform you for further instructions.
Fabrics sent directly to us must have the clients name clearly marked on the delivery note so we can check, on your behalf, that we have received the correct fabric.
Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. We will do our best to remove creases but this cannot be guaranteed.
We cannot be held responsible for fabric flaws. If we cannot cut around them you will be notified.
Any problems with an order, whether your (the client) fault or ours (Daisy & Delilah Ltd T/A Cheltenham Upholstery), must be brought to our attention within seven days of receipt of the order. There after charges will be made for any corrections. We will not be held responsible for charges if you have another company make corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not our fault.
Insurance Claims: We undertake all work on behalf of the client named overleaf. However, it is they who are responsible for the payment of the account. In the case of insurance companies and insurance work, we will undertake the work on the clear understanding that the account will be paid by the client named overleaf, when the account becomes due.
Rush orders will incur a surcharge of 20%
Carriage charges extra. Fabric ordering incurs a £10 + VAT charge per fabric company.
Complaints will be dealt with as quickly as possible and successful resolution of the same will be our prime objective. Complaints, which cannot be resolved by ourselves, may be referred to The Association of Master Upholsterers, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service.
By accepting our quote, you will then be responsible for paying the invoice once we have completed the work. Our invoices have a 7 day pay period from issue.
Payment terms: The balance is due 7 days from invoice date. Interest on overdue accounts will be charged at 5% per month or part thereof. Prices quoted stand for three months.
If payment terms are not met, then further work to the client can not be booked in or proceeded until payment from previous invoice/s is made.
Storing of clients furniture. Customers items are stored with us at their own risk. We can not be held responsible for damaged or stolen items.